Right of withdrawal

Right of withdrawal
1.1. Pursuant to Article 52 of the Consumer Code, the Consumer will be entitled to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner specified in the articles listed below.
1.2 To exercise the right of withdrawal, the Customer must send the Seller a relevant notice to the Customer Service Dept., within 14 days from the date of receipt of the Products in respect of which the right of withdrawal is exercised by contacting the Customer Service Dept. as follows:

  • By sending an email to info@cellulaplus.com;
  • By sending a registered letter with acknowledgment of receipt to the following address: 

Atar22 SpA – Via Roma 3/5 16121 Genova (Italy).
1.3 Once the above-mentioned withdrawal notice has been received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send, through its Customer Service Dept., a "return opening" email to the Customer, containing the procedure to follow for the return of products.
1.4 The Product being returned must reach the Seller within 14 days of receiving the notice of the return being opened for withdrawal.
1.5 In the case of Purchase Orders including multiple Products, you can exercise the withdrawal in relation to one or more Products in the Purchase Order, thus specifying the description and quantity of the Products that you intend to return in the withdrawal notice.
1.6 Once the products have been received, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the set deadlines (the postmark or the date of delivery to a courier is proof of the date) and if the products will be perfectly intact and in their original packaging complete in all their parts (product packaging and accessory documentation) and packaged in conditions such that they can be put back on sale. In this regard, the right of withdrawal is excluded for packages that are not intact as the products purchased are subject to rapid deterioration or alteration following the opening of the sealed container.
1.7 Atar22 SpA will refund the consumer any sum already paid as payment for the price of the products; the costs relating to the return of the goods are the sole responsibility of the withdrawing customer. 

 EXTRA EU: In the case of return of the goods, due to the return duties applied to us subsequently, we will not be able to refund either the transport fees or the cost of the goods.
1.8 The right of withdrawal can be exercised at any time after completing the purchase procedure and, in any case, within 14 working days of receipt of the goods, by disclosing Atar22 SpA the desire to exercise the right and providing the following data: 

  • number and date of the receipt or invoice;
  • the purchase order code;
  • in case of partial withdrawal, description and quantity of the products intended to be returned;
  • IBAN bank details on which to obtain the refund transfer (or CAB CODE - ABI CODE - BANK ACCOUNT). 

1.9 If the account holder is different from the one on the invoice, this must be indicated. 
1.10 Regardless of the mails exchanges between the recipient of the Products indicated in the purchase order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums will always be carried out by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the bank/post account from which the wire transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proven that he/she has sent the Products back. The refund of any sum already paid and corresponding to the value of the returned goods (excluding the shipping costs) will be paid using the chosen methods and free of charge after verifying the integrity of the packaging, within 20 working days of shipment of the goods by the consumer. 
1.11 The Right of Withdrawal is considered exercised correctly if the terms and conditions in Section 8.7 are fully respected.
1.12 The products relating to the purchase order for which the right of withdrawal is exercised must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same purchase order, returned and shipped at different times.